As Simple Peptide strives to be the gold standard in the peptide/research chemical world, we will accomodate a full money back guarantee on any issue related to quality of our products. Simple use the contact us for, email or phone call and let us know of any issue you encounter and we will  do our best to make it right. Likewise if you find any item missing, incorrect or damaged upon receiving your order, we urge you to email us immediately at admin@simplepeptide.com. Our dedicated team of customer support representatives is always ready to ensure your complete satisfaction with our product quality, customer service and delivery. If you wish to cancel your order, it must be done via email, and before your order has been shipped. Once your order is on its way, we unfortunately cannot accommodate cancellation requests.  As always we're committed to offering swift and satisfactory solutions to your concerns. Thank you.